{extend name="Layout/layout" /}
{block name="body_content"}
<div class="container text-page">
    <h1>网站声明</h1>
    <ul class="contact_1" style="width:900px; padding-left:50px;"><div class="newtitle" style="padding-top:25px">
                    <h3 style=" text-align: center; font-weight: bold;">商城用户常见问题</h2>
            <!--<br>发布时间：-->
        </div>

        <div class="newcom">
            <span id="lb_content">&nbsp;<strong style="line-height: 19.5pt;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;mso-bidi-font-family:宋体;color:#333333">以下是用户咨询较多的问题，如果您需要得到进一步的帮助，请及时与我们的客服人员联系，<span lang="EN-US">&nbsp;</span>我们的客服人员会为您提供专业而热忱的服务。</span></strong>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：大众数卡包括什么类型的产品？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：大众数卡以经营数字商品为主，目前产品包括话费卡游戏卡卡密、直充产品，上网卡，影视卡<span lang="EN-US">,</span>教育卡，网络电话卡等其他类型卡。</span><span lang="EN-US" style="font-size:
                                                                                                                                                                                                        10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：大众数卡提供哪些支付方式？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：不管您现在是或不是大众数卡的注册会员，均可使用大众数卡提供的支付宝支付，财付通支付，信用卡支付，银行卡在线支付。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：虚拟商品如何收货？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：收货方式请点击商品配送部分查看。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：游戏直充多长时间到账？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：商城直充系统全部是和游戏官方进行对接，付款成功后将在<span lang="EN-US">5</span>分钟内充值到您订单中所填写的游戏账号内，如没有到账，请联系商城客服人员为您查询。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：如果在线交易出现问题，该怎么办？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：<span lang="EN-US">1.&nbsp;</span>如果您在未支付交易金额之前出现问题，请直接下一份新订单即可。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;</span><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">如果您在支付交易金额时出现问题，请确认您的会员帐户或银行卡余额是否足以支付该次订单的金额，确认后再重新提交订单支付。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;</span><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">如果您在支付交易金额后出现问题，请查看您的会员帐户余额或银行卡余额，确认您的金额是否已经支出，如果尚未支付，那请您下一份新的订单再次进行支付；如果确认金额已经支出，请与我们的客服中心联系，我们将以最快的速度为您解决。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：支付成功后没有收到货怎么办？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：购买的是虚拟卡密商品的，可以登陆所填写的邮箱查看到相关卡密信息，如在收件箱没有找到相关信息，可查阅垃圾箱；另可在大众数卡网站上的自助查询，查看卡密信息。购买的是直充商品的，如<span lang="EN-US">10</span>分钟后未到帐的，请联系客服处理。</span><span lang="EN-US" style="font-size:
                                                                                                                                                                                                        10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：为什么我买的卡密还没有确认收货，系统就显示客户已收货了？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：游戏虚拟商品都是直接充值或实时发送卡号和密码到用户的邮箱或者注册的帐户中，用户查看到卡密信息就可以自己充值使用，故不需要确认收货，发货成功即交易成功。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：你们发给我的卡密都是失效的，被充值过的，请问怎么解决？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：我们出售的虚拟商品都是真实有效的，如您个人原因将卡密信息泄露，商城不承担任何责任！请您检查电脑是否中毒，或者看您的电脑是不是别人用过，或者您是否把卡号密码告诉过别人，或者用别人提供的帐号进行购买，或者您是不是有让人远程控制过您电脑，或者您所充值的是否为私服游戏，或者您是否是使用什么软件进行的充值。发卡之后您那边的情况我们是无法知晓的。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：你们发给我的卡密是错误的，请问怎么解决？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：卡密是否错误，商城会向厂商进行核实。核实完毕如果是错卡，可以为您提供正确的卡密。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：虚拟商品是否可以退换货？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：由于商城销售的是数字产品，作为经销商，商家没有权限修改商品的卡号、密码等信息（卡密和直充商品售出后无法回收进行二次销售），对于售出的商品，商城无法作退换商品处理；如遇系统原因产品库存不足造成订单未能发送，或者卡密信息错误可联系客服补发、更换<span lang="EN-US">&nbsp;</span>、或者退款。</span><span lang="EN-US" style="font-size:10.5pt;
                                                                                                                                                                                                        font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：大众数卡有没有请人代刷信誉？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：本商城属于正规合法经营，无兼职、刷信誉等业务！<span lang="EN-US">&nbsp;</span>请您保护好本人的帐户信息和交易信息，切勿轻易向他人透露：购买姓名、购买邮箱、交易订单号（包括订单截图）等，更加不要使用他人提供的用户名帐号购买商品。我们网站首页和站内公告都有相关提示，请您详细查阅，谨防上当受骗。再者说我们开的<span lang="EN-US">b2c</span>独立商城，也不是开在淘宝天猫，没有必要刷什么信誉的。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;
                                                                                                                                                                                                        color:#333333">&nbsp;</span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">问：我被骗购买的虚拟数字产品，我要如何追回损失？</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p style="margin: 0cm 0cm 0.0001pt; line-height: 19.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><span style="font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333">答：因大众数卡非执法机关，无法判断事件的合法性和真实性，如需大众数卡提供相关信息查询的，请做好证据保全措施，并及时向当地司法机关报案，由当地公安局联系网安大队协助处理。如有任何疑问，请联系大众数卡在线客服。</span><span lang="EN-US" style="font-size:10.5pt;font-family:&quot;微软雅黑&quot;,&quot;sans-serif&quot;;color:#333333"><o:p></o:p></span></p>
                <p class="MsoNormal" style="line-height:11.0pt"><span lang="EN-US">&nbsp;</span></p></span>
        </div>

    </ul>
</div>
{/block}